Privacy Policy

What We Collect We collect your name, shipping and billing address, email, phone number, and payment information when you place an order. We also collect standard usage data such as IP address, browser type, and pages visited.

How We Use Your Data Your information is used to process and fulfil orders, send shipping updates, respond to enquiries, and — with your consent — send marketing emails. We also use anonymised analytics data to improve our website.

Third Parties We do not sell your data. We share it only with trusted third parties necessary to run our business: payment processors, shipping carriers, and analytics providers. All third parties are bound by confidentiality obligations.

Cookies Our site uses essential cookies for checkout functionality, and optional analytical and marketing cookies. You can manage your preferences via our cookie banner or browser settings.

Your Rights You have the right to access, correct, delete, or export your personal data at any time. To make a request, email info@msgemstone.com. We will respond within 30 days.

Data Security We use SSL encryption, secure payment gateways, and access controls to protect your information. We do not store your card details.

Contact For any privacy-related questions: info@msgemstone.com