Shipping & Delivery

Processing Time All orders are processed within 1–3 business days. You’ll receive a tracking number by email once your order has been dispatched.

Domestic Shipping Standard shipping (5–7 business days) is free on orders over $150. Express (2–3 days) is available for a flat rate of $15.

International Shipping International orders typically arrive within 10–20 business days. Express international options are available at checkout. Delivery times may vary due to customs processing or carrier delays.

Packaging & Insurance Every order is shipped in secure, tamper-evident packaging. Orders above $500 are automatically insured at full declared value.

Customs & Duties International orders may be subject to import duties and taxes imposed by the destination country. These charges are the buyer’s responsibility. We declare full value on all shipments.

Lost or Damaged Orders If your order arrives damaged or doesn’t arrive, contact us at info@msgemstone.com within 7 days of the expected delivery date with your order number and photos.